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IT Development & Support
Serving the
East Bay |
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(925) 426-2322 |
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We are located in downtown Pleasanton, on 1st Street. |
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James Gilbreth : |
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In a
twenty
year
career
ranging
from
the
United
States
Army
Special
Forces
to
Children’s
Hospital
and
Safeway
Corporate
offices
in
Pleasanton,
James
Gilbreth
has
focused
on
delivering
information
systems
and
services
to
users.
In
James’
own
words,
“I
pride
myself
in
delivering
solutions
and
smiles
to
my
customers.”
At
Safeway
HQ
in
Pleasanton
from
2000-2008,
James
managed
the
support
team
responsible
for
network
and
desktop
support
to
over
800
users
at
the
corporate
office.
When
Safeway
needed
a
complete
system
upgrade,
James
led
the
team
that
planned
and
executed
the
upgrade,
delivering
99.8%
connectivity
at
cut
over.
At
Children’s
Hospital
and
Clinics
in
Minneapolis,
MN
from
1998-2000,
he
designed
and
implemented
the
IT
Help
Desk
Call
Center,
leading
a
service
team
of
five
people.
His
team
developed
and
delivered
training
programs
that
increased
first-call
resolutions
from
18%
to
67%,
an
improvement
of
almost
50%.
Earlier,
James
proudly
served
his
country
as a
Staff
Sergeant
with
the
United
States
Army
Special
Forces,
in
Ft.
Bragg,
NC
and
Heidelberg,
Germany.
While
in
Germany
he
developed
the
personnel
tracking
and
assignment
database.
Later,
working
with
RAM,
a
contractor
for
the
Army
Reserve
Command
in
Minneapolis,
MN,
James
managed
the
Wide
Area
network
while
designing
and
implementing
the
IT
Help
Desk
Call
Center
for
a
six
state
region. |
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Mark Tanis : |
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Mark
Tanis
moves
quickly
from
conception
to
implementation
of
information
systems
that
fit
your
needs
precisely
no
matter
the
size
of
the
project.
Mark
is
best
known
for
his
development
of
web-based
information
systems,
with
his
first
major success
in
1994 leading
a
team
that
won
a
multi-billion
dollar
aerospace
and
defense
contract.
As
vice
president
for
a
startup
manufacturing
company,
he
created
a
web-based
"Customer
Information
Portal"
that
won
new
business
and
strengthened
customer
relationships.
From
Customer
Relationship
Management
(CRM)
and
Sales
Force
Automation
(SFA),
Mark
provides
experience
in
enterprise
resource
management,
document
management,
and
product
data
management
systems.
With
a
solid
understanding
of
project
management
and
systems
engineering
principles,
coupled
with
extensive
experience
with
Microsoft
based
applications
and
networks,
Mark
is
ready
to
execute
a
realistic
solution
for
your
business,
based
on
your
vision
and
requirements.
Mark
earned
his
B.S.
and
M.S.
in
engineering
from
the
University
of
Illinois,
Champaign/Urbana
campus.
He
broadened
his
educational
background
by
earning
an
M.B.A.
from
the
Claremont
Graduate
University
and
sharpened
his
IT
skills
while
completing
an
M.S.
in
Applied
Computer
Science
at
Azusa
Pacific
University.
Mark
has
published
work
on
the
subject
of
customer
information
portals.
He
also
teaches
part
time
at
the
University
of
Phoenix
with
an
emphasis
on
effectively
utilizing
technology
in
business
organizations. |
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